Support

A real person reads every message. Write to Support@trymakeme.com and you will hear back within two business days.

An analysis failed or came back wrong

MakeMe reads a look with AI, so it is a very good guess rather than a fact. If a breakdown is wrong about a product or a shade, tell us which look and what it got wrong, and it helps us tune the analysis.

If an analysis fails outright, the usual causes are a video with no clear view of the face, a private post the link cannot reach, or a connection that dropped mid-upload. Try a screenshot of the clearest frame instead. If it keeps failing, write to us with the error MakeMe showed.

Managing your subscription

MakeMe Pro is billed through your Apple Account, so Apple handles every part of it.

• See or change your plan. On your iPhone, open Settings, tap your name, then Subscriptions, then MakeMe.
• Cancel. Same screen, tap Cancel Subscription. Cancelling stops the next charge; the app stays open until the period you already paid for ends. Deleting the app does not cancel a subscription.
• Restore a purchase after reinstalling or changing phones: tap Restore Purchases at the bottom of the MakeMe paywall, signed in to the same Apple Account.
• Refunds are Apple's to give, not ours. Ask at reportaproblem.apple.com.

Your data

• Delete your backup. In MakeMe, open Settings, then Privacy & data, then Delete my backup. Your looks stay on this phone.
• Delete your account and everything in it: Settings, then Delete account. This cannot be undone.
• Ask for a copy of what we hold, or for it to be corrected or deleted, by writing to Support@trymakeme.com. We answer within 30 days.

The privacy policy lists everything MakeMe holds, where it goes, and how long it is kept.

Reporting something serious

Security problems, a photo of yours you believe someone else uploaded, or a copyright complaint: write to Support@trymakeme.com with "report" in the subject and we will treat it as urgent.